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JS
Jacob S

1 reviews | Active since May 2023

22 May 2023, 11:51

Refund request

I have sent an email 2 weeks before the debit order can run so that they cancel the debit order, they have debit my account, now I need the refund they are telling me about 12 days waiting period

I have been on the call from 9:00 waiting for the team leader and the manager to answer I am still waiting

I need my money now, someone needs to call me today, I need the refund today, I need to pay school fees l, I told you guys that I am no longer working

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply22 May 2023, 11:57
Official
 Dear Jacob S,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters. 

JS
Jacob S's update22 May 2023, 14:03
Reviewer Update
I need my money today