Refund Pending

When I went under Debt review a few years ago, I received above-par service from Debtbusters. But once I was loaded as a client and my monthly debit orders started going off, I became just another number. When I was close to exiting the Debt review and required assistance with settlement amounts, I got no help and no service from them. I had to get all my settlement letters and paid-up letters on my own even though for the past 5years Debtbusters SA has been taking their service fees on time on the 25th of every month. To top it all off I settled my last accounts on the 6th of August and provided them with the paid-up letter. I called the call center as nobody responded or confirmed receipt of my paid-up notification. I received the following email after calling the call centre:

"Dear Reyaad Ackerdien,

I trust this email finds you well. Thank you for taking my call 3CX_EXT***:03

As discussed, please note I have advised Rivoningo Ntshungu to change your payment plan to eft and also create a ticket to the Clearance team.

Please be advised that a Clearance Certificate takes a maximum of 21 working days.

I trust the above is in order.

Kind Regards,

Namhla Mtimkulu | Client Service and Retention Consultant

Nokuthula Muteswa | Client Service and Retention Team Leader | ***

T: *** | F: *** | www.debtbusters.co.za

Operating hours: 08h30 – 17h00 Mon-Fri"

But of course, nothing was done and on the 25th of August, they Debited my account with R8 143.10 after sending me a clearance certificate on the 24th of August. It is now the 13th of September and to date, after numerous emails and calls, I still have no idea when I will be refunded. It is not a nice experience being under debt review and when you eventually are at that point of finally getting out it would seem like this company just forgets about you and what should have been a joyous experience has now turned into a nightmare. Maybe if one of your superiors reads this my refund will be processed or will I just get the usual runaround?