LB
Lindiswa B
1 reviews | Active since Feb 2024
15 Feb 2024, 13:00
Refund and confirmation of cancellation
I ve app**** last and they explained everything. I was happy with their installment. I got an SMS from Capitec lawyers to make payment arrangements I called the bank they said they are receiving any payment. I send an email in December to debt busters to cancel my agreement They responded acknowledging the receipt of an email. In January they debited I ve been calling them. Receiving different answers Till today I ve not receive my refund the are saying they are still processing
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
15 Feb 2024, 13:14Dear Lindiswa B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply15 Feb 2024, 13:14
Official
Dear Lindiswa B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
LB
Lindiswa B's updateReviewer Update
15 Feb 2024, 14:28Yes they called but they say they don't guarantee the refund . They said their calls are recorded. They reinstated payments with Capitec I don't know why. My accounts have been handed over for legal collection. But they are saying they paid Capitec. They must refund me as I ve made arrangements
LB
Lindiswa B's update15 Feb 2024, 14:28
Reviewer Update
Yes they called but they say they don't guarantee the refund . They said their calls are recorded. They reinstated payments with Capitec I don't know why. My accounts have been handed over for legal collection. But they are saying they paid Capitec. They must refund me as I ve made arrangements