Refund and cancellation

It's very disappointing that when DebtBusters want you to join their services they allocate a individual consultant to be assisting you but when you need to cancel their servics you don't get that special treatmentfrom them, instead you wil be getting call from different consultants and now you need to repeat your story to each consultant who will be calling and at the end of the day you don't even get the help you are requesting, they have debited money in my account and refused to refund me even after the cancellation email was sent out to them, and they did not attend to the cancellation email. One of the consultants in the complaint department told me that they don't have the statements from my creditors and the outstanding amount of what I owe but it has been a year paying those accounts so there is possibility that they overpaid my creditor or they were not even paying them at all, that how reckless they were with my money they have been debiting in my account for over a year. Now when I ask for the statements they are telling me about 14 days waiting period, isnt what they should be getting every month and updating me??? I need my refund for the money that was debited to my account even after I have canceled their services. I am a very dissatisfied disappointed client and I don't wish anyone to fall in their ****.and I need the statement that are the true reflection of what I have paid so far and what is outstanding because I spoke to Nomsa, one of the consultants she mentioned that the Debtbust web where we get our statements has been facing some technical difficulties for a over 7 months now and what I can access is not a true reflection of what is paid and what is outstanding when I asked why do I stil owe a lot when I have been paying every month. I AM SO DISAPPOINTED I COULD NEVER RECOMEND THEIR SERVICES TO NO ONE AT ALL.