Referred someone and sh is now a client just because i didnt have a link on my phone is now an issue and yet the is recordings for such circumstances.

Dear Team,

Thank you for your response.

I understand the policy regarding the referral link, however I am not satisfied with the outcome as the referral was genuine. I did not have access to the referral SMS/link at the time, but I personally encouraged the individual to contact your team.

I am also certain that the call recordings would confirm this, as the agent asked who referred her during the process. I believe this should count as proof that the referral did in fact come from me.

I kindly request that this matter please be reconsidered, as I feel the effort and authenticity of my referral have not been fairly acknowledged.

Kind regards, Mbali Sonto Agnes Zulu