Really Bad service, inconsiderate and frustrating.

From reading a couple of review that your clients complaint about, it is clear that you don't really care, about our financial well-being and future after debt restructuring program I'm experiencing what most of your clients complain about, I'm still don't have a clearance certificate or removed from debt restructuring records. I've since paid all my accounts in December, and I did received a notification from Ellen (settlement dept) that all my accounts have been settled. I have since waiting for clearance certificate, that I was promised it will available within 7-10 working days till this day. There is now a delay that I still owe Nedbank, received an email from Mila Mpengesi (clearance dept) and I am asked to provide POP and yet It was settlement who did the all payments. I don't understand how you guys work. I was miserable when I could not pay my accounts and decided to use you but now I'm frustrated, angry and annoyed at your service.