Rather use someone else !!

I Have been with the Company for 5 years give or take. I never missed one payment and at a certain stage I even increased my monthly payment to try and get all accounts sorted ASAP. In December 2021 I requested a settlement which was paid in full on January the 7th with which i sent through the proof of payment and requested a clearance certificate. After not getting feedback I followed up again on the 26th of January 2022. When i was contacted by Ziphozihle Mgolozelwa she was extremely unprofessional. She informed me that they removed an accou t from my payment list by accident as someone never confirmed if the balance is up to date from the particular Fanancial Institute and that they have not been paid for nearly 2 years. She proceeded to tell me its my problem as it is my debt and I need to pay a further to have the account cleared. If this is not already bad enough she dropped the phone in my ear. I would rather recommend another debt agency if this is the level of service they are giving.