Quick to debit your account but when assistance is needed everyone is MIA

I am actually disappointed in the service I've received.

I signed up for debt review in February with Rodrick, we went over all my accounts as well as amounts and agreed upon an installment of R2700 PM.

I was honestly contemplating doing debt review but I had no choice as I had a very big salary cut due to COVID. I've always read stories about the service that people receive from debt busters but that day I was so happy as my worries were no more due the nicest service I received.

Little did I know that I was about to find out just what everyone was talking about.

I was told the first debit would be in March but then come February and my account was debited of the R2700. No debicheck or verication, just debited without my knowledge. I then call querying this and I was told to not reverse it as then they would cancel my account with debt busters. I then left it

Got a call from a lady in negotiations who then once again confirmed all my accounts and amounts and then advised me that it would take anything from 4 to 6 weeks and once everything was sorted that I'd get a call back to advise me that the negotiations was now concluded.

No call or anything again after that.

And then come end of April, just an email from Gugulethu, telling me that my 6 accounts has accepted. I then called back first week of May querying this as last time we spoke it was a total of 8 accounts and not 6.

I was then told that the information forwarded to her from the consultant excluded these accounts as apparently it was not picked up under my details.

I have made several calls again concerning this and escalating this.

I just keep getting , " will get back to you " or being transferred. But no actual help at all

I am now furious as I am getting calls daily and family members being harassed from those two credit providers, as they telling me that DebtBusters forwarded no documentation or anything to them.

I have still not been assisted to this day and we are now in August and I was always just being told that someone in customer care is handling it and will get back to me. So quick to debit my account every single month but ask for assistance?

Seriously pathetic.

And now that I have gone and complained about this to a customer care agent named Sumaya, now Gugulethu the negotiator, is telling them that she have advised me that this two accounts were excluded, this is a lie and I am appalled that she would lie like this . When she only advised me it was excluded when I called and asked her about it AFTER negotiations took place.

If so that she has advised me about this, then I would like the proof that she has done so. All calls are recorded so please provide me with the recording of this.

Else I'll be taking this further with my lawyers, as this is getting ridiculous.

I don't see why I have to go back and forth like this I have emailed time and time again but now Rodrick and Sumaya are ignoring my calls. I have even tried contacting the team leader of negotiations, Pamela and well NO SURPRISE , she is ignoring me as well.

I am still being harassed every single day by these two credit providers because someone failed to do their job properly

What was the point then of asking you guys to assist me when clearly it wasn't done properly??