Q

<div>Their service is very poor. Their financial consultants does not respect people at all. The reason I approached debt bust is because I am struggling with my debt. But now I am regretting my decision because my money is being debited double. The creditors are debiting and debt bust debiting as well. I have lodged a complain with debt bust on thec15th of May. I was told to send my bank statement. I did send the requested the same day. After sending the statement I did not receive any communication acknowledging recipient of documents sent. Since I have sent documents, and no response was received I decided to call and do a follow up. I was told that debt buster received my documents and they have already sent a refund claim to the creditors. I was also told wait for 15 days. The 15 days period lapsed and when I enquire about about the progress I was told don't I know that the refund from the banks takes 21 days. The 21 days period has lapsed and still I did not receive my refund money. I also don't receive any updates from the consultants responsible to help me (othusitse Moeti and Sandile)are not saying anything. When I call their company requesting updates I am told the consultants will contact you but they never do. I need people who can help get the refund because I no longer trust debt bust. The only time they call you is when you begin the process with the. I think they only do that so that you trust them. After trusting that them they will **** you.</div>