Profile at the Credit Bureau not updated.

I completed my debt review/counselling in September 2021 and received the clearance certificate on the 16 September 2021. I have now discovered that my profile at Experian has not been updated accordingly and it is hampering my ability to receive a home loan.

My experience with Debt Busters has been nothing but exemplary but this is disappointing.

I have sent an email to Debt Busters on the 19 July 2022 to inform them of this and have not received a response. I also called on the 20 July 2022 and spoke to a consultant by the name of Nosiphiwe who advised me that her team leader has changed my status from D4 to F2 (whatever that means).

Below is an extract from an email I received from Experian on the 21 July 2022:

"Unfortunately, the debt counsellor did not update your status on the National Credit Regulator Debt Help System Database, kindly contact your debt counsellor to inform them of this for the status to be amended accordingly, until then the Credit Bureau will not be able to action this request."

I called Debt Busters again today and was given the name of Anita and her contact number and email address and both are not available.

Please update my profile accordingly as was promised to me when I elected to go under Debt Review/Counselling.