1 reviews | Active since Aug 2014
Poor service TCF NOT APP****
They do not update their systems. Now my husband and myself are being called by attorneys because Debt Busters handed us over and they say we are in arrears. We have all the Proof of payments. Not once did they call to say you are in arrears for so many months, so that we can send them the proof of our payments or see where the issue is at. Each month we get a statement showing that our accounts are paid, but yet they want to hand the account over. I also had numerous conversations with them as they had to adjust my rehab payment due to us paying off other loans sooner. They have no intent to help a person and a person's best interest is not their priority. Each time someone calls me to tell me we have short paid, i need to explain my story over and over again. I then at long last received an emIl stating my rehab payment was adjusted. 2 weeks later i get a call again and now this morning an email and sms to say they have referred my accout to the attorneys!! I will NEVER refer anyone to Debt Busters!! Since the beginning we had issues with them where wrong information was shared with us. Treating the customer fairly, does not fall part of this company! Be careful of this company!! Very very very unprofessional!!!
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBuster.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBuster.
