GR
Glen R
1 reviews | Active since Oct 2022
01 Oct 2022, 09:13
Poor service on record balances and updated paid letters.
I have really terrible service in trying get my balance records updated as i wanted to settle since January 2022.
Credit provider did sent through updated balances in April however debt buster has not updated. I am 2 months away to complete but their show me owing until Feb 2023.
How can I resolve urgently. Should Cancel my debit orders and have further problems with credit records not being updated.
No professional assistance is given me .
,
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
02 Oct 2022, 14:08Dear Glen R,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
DebtBusters SA's reply02 Oct 2022, 14:08
Official
Dear Glen R,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
GR
Glen R's updateReviewer Update
11 Oct 2022, 19:32Thank you for your feedback however its now 8 days later and still no results in solving my issue.
I did receive a call which i missed.
An email but not solutions.
My request are simple.
1.Update my payment balances
2. Give Me correct settlement values.
3.Provide me with paid up letters
4.Update my ITC records.
Capital Data Asset Recovery Management are equally *********** however they have sent updated balances to debt busters then a month or 2 later all records are out of sync.
I haven't even received an updated statement for months after me requesting updates since Jan 2022
If I cannot get this issue resolved , I will have no option but engage the media to publicly prove how the consumer is negatively affected.
I did receive a call which i missed.
An email but not solutions.
My request are simple.
1.Update my payment balances
2. Give Me correct settlement values.
3.Provide me with paid up letters
4.Update my ITC records.
Capital Data Asset Recovery Management are equally *********** however they have sent updated balances to debt busters then a month or 2 later all records are out of sync.
I haven't even received an updated statement for months after me requesting updates since Jan 2022
If I cannot get this issue resolved , I will have no option but engage the media to publicly prove how the consumer is negatively affected.
GR
Glen R's update11 Oct 2022, 19:32
Reviewer Update
Thank you for your feedback however its now 8 days later and still no results in solving my issue.
I did receive a call which i missed.
An email but not solutions.
My request are simple.
1.Update my payment balances
2. Give Me correct settlement values.
3.Provide me with paid up letters
4.Update my ITC records.
Capital Data Asset Recovery Management are equally *********** however they have sent updated balances to debt busters then a month or 2 later all records are out of sync.
I haven't even received an updated statement for months after me requesting updates since Jan 2022
If I cannot get this issue resolved , I will have no option but engage the media to publicly prove how the consumer is negatively affected.
I did receive a call which i missed.
An email but not solutions.
My request are simple.
1.Update my payment balances
2. Give Me correct settlement values.
3.Provide me with paid up letters
4.Update my ITC records.
Capital Data Asset Recovery Management are equally *********** however they have sent updated balances to debt busters then a month or 2 later all records are out of sync.
I haven't even received an updated statement for months after me requesting updates since Jan 2022
If I cannot get this issue resolved , I will have no option but engage the media to publicly prove how the consumer is negatively affected.