Poor service is a understatement.

<div>I am all against debt counseling and against all I decided to find out more and how DebtBusters can assist me, and that was the biggest mistake, I should have got more information about Debtreview and other places but all sound so good. Jan 2023 we decided to go this route and the help over the phone was so professional and all sound so good when they gave us an x amount, we will be paying every month. Weve been told this amount is for all your accounts both myself and my husbands and this first amount went off end of that month. Every month on the dot Debtbusters debit my account, note that we have not recieved any documents or court date/documents till now, I have mailed and contact them and no feedback, last year Oct FNB started to phone me regarding my account and no payments made to them. only one proposal was given to FNB and Debtbusters did not even bothered to inform me of all this, according to them they are awaiting FNB and according to FNB they are awaiting amended proposal, a year went passed and nothing was done, really! WHO WILL BE LIABLE FOR ALL THE INTEREST THAT WAS ADDED. Feb this year ++++++. contacted me from Debtbusters legal department and insured me that she will assist me and that a new proposal will be send to FNB, I also need to add that I have to pay R3200.00 more every month because of FNB that was not included, again really!!! Pull the very first recording where we've been told ALL account are included and never not once was I told that the amount will change, again who is at fault here? It was I confirmed by myself yesterday after I phone FNB myself, again FNB requested for Debtbusters to amend the proposal in Feb and still no amended proposal was received. What do I as a customer do? I cannot get to any higher management/director who will be able to give me solutions. Do I have to be the one who pays all the interest and pay the price for their incompetence? Never in my life will I recommend anyone to deal with Debtbusters. I need answers, I need my documents of agreement/court documents. I need solutions a.s.a.p and for them to take accountability and fix the mess they made and to be held responsible for all the interest added as they are not paying but yet they are taking the money every month.</div>