wB
willem B
1 reviews | Active since Apr 2022
11 Apr 2022, 06:28
Poor Service from Debt Busters
I am trying to get a clearance certificate but with no results. I have to wait almost 2 weeks to maybe get a response from them. If you call you wait forever for someone to pick up and the the same story is please send proof of settlement, and we will contact you in 10 days. I have sent the paid up and settlement letters to all, but still haven't received any information as when to get my clearance certificate. It seems that debt busters are eager to draw you in and take your money, but once done and you need your name to be cleared they forget about you. Very bad service and wish there was a way to not even put a star!!!!!
Helpful (0)
Replies (6)0
Replies (6)
DebtBusters SA's replyOfficial
11 Apr 2022, 07:32Dear Willem B
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
DebtBusters SA's reply11 Apr 2022, 07:32
Official
Dear Willem B
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
wB
willem B's updateReviewer Update
11 Apr 2022, 10:52I was called and the lady said she will send an email with her direct email shortly after speaking to me, i am still waiting on this
wB
willem B's update11 Apr 2022, 10:52
Reviewer Update
I was called and the lady said she will send an email with her direct email shortly after speaking to me, i am still waiting on this
DebtBusters SA's replyOfficial
11 Apr 2022, 10:58Good day,
According to our records, an email was sent to you on 11/04/2022 at 10:40 AM from our escalations email address.
Please check your spam box if you have not received the email in your inbox.
Kind regards
DebtBusters
According to our records, an email was sent to you on 11/04/2022 at 10:40 AM from our escalations email address.
Please check your spam box if you have not received the email in your inbox.
Kind regards
DebtBusters
DebtBusters SA's reply11 Apr 2022, 10:58
Official
Good day,
According to our records, an email was sent to you on 11/04/2022 at 10:40 AM from our escalations email address.
Please check your spam box if you have not received the email in your inbox.
Kind regards
DebtBusters
According to our records, an email was sent to you on 11/04/2022 at 10:40 AM from our escalations email address.
Please check your spam box if you have not received the email in your inbox.
Kind regards
DebtBusters
wB
willem B's updateReviewer Update
11 Apr 2022, 13:09There is nothing in my spam box, the only mail i recieved was for a missed payment for this month. How can i have a miss payment if i informed debt busters about the paid up accounts and sent proof of that in last month. Also who is going to pay the bank costs for the missed debit?
wB
willem B's update11 Apr 2022, 13:09
Reviewer Update
There is nothing in my spam box, the only mail i recieved was for a missed payment for this month. How can i have a miss payment if i informed debt busters about the paid up accounts and sent proof of that in last month. Also who is going to pay the bank costs for the missed debit?
wB
willem B's updateReviewer Update
13 Apr 2022, 10:37Still receiving poor service. It has been 3 days and still no response!! This is outrageous, i have repeatedly sent through proof of settlement and yet i am still waiting. I should have been taken off the credit bureau and my name cleared by now, but due to your lacking service it has not yet.
wB
willem B's update13 Apr 2022, 10:37
Reviewer Update
Still receiving poor service. It has been 3 days and still no response!! This is outrageous, i have repeatedly sent through proof of settlement and yet i am still waiting. I should have been taken off the credit bureau and my name cleared by now, but due to your lacking service it has not yet.
wB
willem B's updateReviewer Update
19 Apr 2022, 06:21Debt busters, there is no mail in my spam box and the mail address sent to me doesn't work. The automatic replies are useless. Please can you resolve this issue as this is been dragging on for far too long now, Can someone contact me urgently. You guys are quick to send emails and sms regarding missed payments, but very slow to issue clearance certificates. Please stop sending missed payment notifications as you can read the emails sent to missed payments and whoever i had on the email address book. I need to get off debt counselling as i have no more debt!!!!!!!!!!!!!!!!!!!!!!!
wB
willem B's update19 Apr 2022, 06:21
Reviewer Update
Debt busters, there is no mail in my spam box and the mail address sent to me doesn't work. The automatic replies are useless. Please can you resolve this issue as this is been dragging on for far too long now, Can someone contact me urgently. You guys are quick to send emails and sms regarding missed payments, but very slow to issue clearance certificates. Please stop sending missed payment notifications as you can read the emails sent to missed payments and whoever i had on the email address book. I need to get off debt counselling as i have no more debt!!!!!!!!!!!!!!!!!!!!!!!