1 reviews | Active since Feb 2019
POOR SERVICE DELIVERY FROM DEBTBUSTERS SA
Debtbusters are poor in communicating. it has been 5 months that I have been struggling to get cleared from debt counselling. My account have been settled and proof was sent to them. each time I have to phone them to get assistance and each time I am asked to "please send an email" I am fed up with them.
They were very eager to get the me to sign up with them, but now that I am trying to clear I get NO REPSONSE from them.
their customer service staff are also very inefficient when it comes to directing you to more informed staff/management.
they have been deducting money from to pay towards accounts that has been settled in full since august 2018. where has that money gone to?? will I be refunded for that???
Please note that your review will be escalated to a Senior Manager who will investigate and revert back to you within the next business day.
We also encourage our clients to utilise the online client portal www.smartcents.co.za where you can log on and view your specific client information, payments and accounts information. You can also liaise directly with a Relationship Manager via this portal regarding specific enquiries you might have.
Regards
The DebtBusters Team
Please note that your review will be escalated to a Senior Manager who will investigate and revert back to you within the next business day.
We also encourage our clients to utilise the online client portal www.smartcents.co.za where you can log on and view your specific client information, payments and accounts information. You can also liaise directly with a Relationship Manager via this portal regarding specific enquiries you might have.
Regards
The DebtBusters Team