Poor Service Consultants benefiting from poor customers with lies

DebtBusters SA customer service consultants are poor. I spoke to a lady this morning who sounded like they just woke up in their bed. My issue is that balances are not updating as they should on the portal and payments made are not showing especially for July. I recently cancelled a legal cover which was weighing too much on me and I didn't really need it because I'm obvious not in a good position financially but it was added without me requesting for it. How can debt busters do that to someone who is in debt? anyway my premium is R6200 which included the legal cover so now the R200 from the R6200 needs to go towards the smallest account on my profile so I would like debt busters to send me an updated savings sheet showing when my accounts will be paid off. I sent an email to Olwethu Ngwenya who will take the whole week to respond and this feels like no one really cares. The only person I find helpful is Matthew Johns. I'm very disappointed with the service I'm getting from Debt Busters from certain individuals it's very poor. you constantly have to call even to cancel the legal cover took me the whole month. actually I was supposed to even be refund that money because I never said I want that cover. Debt busters wants to take more from me even though they can see I'm drowning from debts. The first person I spoke to about the legal cover said it compulsory and they can't cancel it I would have not been paying for this for the past 2 months if some did their Job very well... I now want the updated savings sheet sent to me please showing when will my accounts be paid off. I need to try and further adjust the other 2 accounts with R100 each but to get help will be extremely impossible.