Poor Service and Unresolved Issue with DebtBusters Account

I have consistently experienced poor service since enrolling with DebtBusters, which began only after they began debiting my account. Initially, Athenkosi Xhego, who assisted with my sign-up, was readily available. However, when issues arose, his responsiveness diminished. Upon enrollment, Athenkosi assured me that all my creditors were included. Upon noticing MTN was missing from the list, I promptly notified him to rectify the omission. He assured me it was addressed, but this wasn't the last time I followed up on MTN's inclusion.

A month or two later, I began receiving relentless calls, emails, and texts from MTN debt collectors. Despite informing Athenkosi, the issue persisted. He promised to resolve it with the collections company, even involving me in email correspondence, but the harassment continued unabated. Frustrated, I reached out to Athenkosi again, who advised me to contact customer service. After several days, I received a response stating that the MTN account had never been included and couldn't be added now.

Attempts to reach Athenkosi have been futile, as he is unresponsive to my emails. I am exhausted by the substandard service and am prepared to cancel my subscription if my MTN credit is not promptly added to my current debit order