AN
Alicia N
1 reviews | Active since Jan 2020
02 Sept 2020, 03:57
Poor Service and lack of response
I am a client of Debtbusters and I am disappointed in the lack of response to my query which I logged on smartcents after having sent 2 emails without having any response as well. I also sent 3 emails to the Debtbusters insurance and yet to receive any feedback. I have also called their client services without getting through. I received electronic ticket numbers that my communication has been received and that's it nothing further.
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Replies (2)
DebtBusters SA's replyOfficial
02 Sept 2020, 08:13Dear Alicia N
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
DebtBusters SA's reply02 Sept 2020, 08:13
Official
Dear Alicia N
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
AN
Alicia N's updateReviewer Update
07 Sept 2020, 11:35Good day,
My queries and concerns has been addressed and resolved to my satisfaction. I would like to thank Sumaya Dawood, Client Services Specialist for her efficiency and taking the time to listen to my concerns.
My queries and concerns has been addressed and resolved to my satisfaction. I would like to thank Sumaya Dawood, Client Services Specialist for her efficiency and taking the time to listen to my concerns.
AN
Alicia N's update07 Sept 2020, 11:35
Reviewer Update
Good day,
My queries and concerns has been addressed and resolved to my satisfaction. I would like to thank Sumaya Dawood, Client Services Specialist for her efficiency and taking the time to listen to my concerns.
My queries and concerns has been addressed and resolved to my satisfaction. I would like to thank Sumaya Dawood, Client Services Specialist for her efficiency and taking the time to listen to my concerns.