LL
Linda L

1 reviews | Active since Feb 2021

22 Jul 2022, 11:51

Poor service and help

I need to cancel my services. Is a terrible service to get hold of them. After COVID hit and trouble with keeping up payments, you are ignored. Now we can't cancel and we have to pay arrears account before they will help. We can loose everything we worked hard for. They are uncaring and not helpful at all. The interest and service fees are so high that it looks in 2 years Asif I hardly paid anything. Don't ask for help. You ain't gonna get support.

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply22 Jul 2022, 12:09
Official
Dear Linda L

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters
LL
Linda L's update22 Jul 2022, 13:10
Reviewer Update
They called me. And just throw their 20 page agreement in your face.
No help.