M
Moditi

1 reviews | Active since Nov 2023

20 Nov 2023, 15:18

Poor service and communication

Stressful experience, I stated paying 11600 for my accounts then after few months my instalment was increased because of the areas caused by debtbusters,now I'm paying 14000 but still receiving the messages to make arrangements to pay the areas. I called and emailed debtbusters they don't come back to me.the areas continue to increase.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply20 Nov 2023, 15:21
Official
Dear Moditi,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.