Poor Service

To whom it may concern,

I am writing to formally raise a complaint regarding the poor service and lack of communication we have experienced with Debt Busters.

Despite not even having made our first payment yet, we are already encountering significant issues. During the application process, the consultant was extremely friendly, helpful, and made many promises — which we now see are not being fulfilled. Initially, it was easy to get in touch with her, and she responded promptly. However, once the Debicheck process was completed, everything changed.

The communication since then has been vague and unhelpful. I’ve asked multiple questions via email, but the responses have lacked clarity. I was promised callbacks that never happened. Moreover, one of our creditors still deducted their payment at the end of last month, which was not supposed to happen. When I brought this up with the representative handling our case, I was essentially told to sort it out myself — which raises the question: what exactly are we paying for?

To make matters worse, one of the creditors is apparently not accepting the proposed debt review terms. This means we may be forced to pay both Debt Busters and that creditor at the end of the month — leaving us without enough money to pay rent. How is this situation fair or acceptable?

I was told that if any unauthorized deductions occur, I must contact the refund department for assistance. However, if your team is unable to negotiate with creditors effectively, how can I trust that the refund process will be handled correctly?

Choosing Debt Busters has proven to be a deeply frustrating experience, and I now regret this decision. I hope this complaint is taken seriously and that someone takes immediate action to rectify this situation.