Poor service

At the start of my journey, which was in December 2024, with DebtBusters, I received a Form 16 that listed all my creditors. When I later received the Form 17.1 and 17.2 I realised that not all my creditors was listed. I reached out to Nwabisa, the negotiator, and informed her. She advised that she would send updated Form 17.1 and Form 17.2. Up until today, no updated forms was sent. I emailed her on 11 and 12 December 2024 asking for updates, she did not respond at all. On 13 December 2024 I emailed Arnold, who initially assisted me, and asked him to call me so that I can inform him about the updated forms as I am not getting any response from Nwabisa. He never called me. On 20 December 2024 I emailed Arnold, Nwabisa and *** asking them to cancel everything as I am not happy with the service that they are providing. I told them that I would rather struggle to pay my creditors myself then deal with such service. No one ever responded to me on email. I informed them that I will not be taking any calls and would only respond on email. That way I have everything in writing. I emailed them again on 06 January 2025 asking for feedback on my email. They still did not respond. On 17 January 2025 advising that the negotiations are complete. I rep**** to her email and sent her the trail of emails where asked for everything to be cancelled and I asked why she is still continuing with the process. She did not respond. On 17 January 2025 sent me a payment reminder and I also forwarded him the emails. He did not respond either. I just want everything cancelled.