TT
Thalukanyo T

1 reviews | Active since Apr 2017

03 Apr 2017, 17:34

Poor service

<p>Hi</p> <p> </p> <p>January 2017 myself and my husband we decided to to consolidate our debts through DebtbustersSA,I provided them with all needs documents and i was under the impression that all my debt will be sorted by debtbusters and i only have to pay 1instalment to them.To my surprise one of my personal loan(Nedbank) debit order went through end of February and when i contacted Bruce from DebtBusters he said I must contact Nedbank because on their side everything is done and when i contacted Nedbank I was informed that DebtBusters submitted my debit cancellation form with incorrect account number.I tried to get hold of Bruce with no luck I was always told he is in a meeting and when he comes back he will contact me and i was never contacted.I phoned again and i spoke to Lauren and i explained everything and she said she will get back to me and she never got back to me.I was then contacted by Aluta from Debtbusters and she was giving me an update of other things and i asked her to please sort out the Nedbank issue first and then we can move forward and she agreed but it was never sorted.End of March Nedbank loan debit order went through again and when I phoned Nedbank I was told this issue must be sorted by DebtBusters.</p> <p> </p> <p>When myself and my husband decided to use debtbusters services we thought our lives will be better but unfortunately that's not the case because I am getting frustrated by this issue of still paying for te loan and paying debtbusters as well.</p> <p> </p> <p>Honestly I wouldn't recommend any of my family members or friends to use DebBustersSA.</p>

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Replies (4)
DebtBusters SA
DebtBusters SA's reply04 Apr 2017, 11:44
Official

Dear thalutsh,

We are truly sorry to learn of your experience with us!

Our aim is to provide world class service to our clients in every interaction, it saddens us when our team members fail to impress, such as in your case.

To ensure your concerns are addressed , a dedicated manager will contact you within a business day to address your concerns raised and hopefully regain confidence in our company once again.

Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavors on your behalf.

Kind Regards | DebtBusters

TT
Thalukanyo T's update05 Apr 2017, 11:52
Reviewer Update

Hi

Did you get my details because up to so far no one has contacted me.

Thank you

TT
Thalukanyo T's update06 Apr 2017, 11:41
Reviewer Update

Hi

Debtbusters service is very back,its been 2days and no one contacted me.Nedbank consultant also told me that they made an offer with Debtbusters and no one got back to them and i am paying Debtbusters and Nedbank at the same time.

I thought at least by now the manager who responded here would have phoned me.Only if i knew I wouldn't have chosen your company to consolidate my debts with.

TT
Thalukanyo T's update06 Apr 2017, 11:42
Reviewer Update

Very very bad service