1 reviews | Active since Sept 2016

07 Nov 2016, 20:08

poor service

<p>Debtbuster..still decuted money from my accountant after I recievied my clearance certificate. Was still under debt review,and had to clear all my creditors myself and had no help from debtbusters,spend days and hours on the phone....they are no help at all once your debt is settled!!!</p>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Nov 2016, 10:28
Official

Dear Happy

On behalf of everyone at Debtbusters, we would like to apologize for the trouble you had experienced with us recently. This comes as a surprise, given the attention we devote to every client interaction.

We have taken many steps to narrow down the causes of this mistake and found out that there was an oversight on our end , as a result the debit order has been processed.We do confirm a refund has since been processed.

Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening again.

Kind Regards,

Debtbusters