Poor Service

The only time I get a response from Debtbusters is if I post a review here.

My last payment for debt review was made on 31 March 2021. On 31 April 2021, I was issued a clearance certificate and all the credit bureaus were informed. The flag has been removed, however I have a default for an account that Debtbusters failed to pay since April 2020 until March 2021. My credit report now indicates Default/Late payments. Sello Kokome has been assisting me in this regard, however, it is a struggle to get any feedback or response from him. I would really appreciate it if someone could respond to my emails. Its been more then 21 days since my clearance certificate as issued. Why must I be prejudiced for a mistake that was made by Debtbusters. There doesn't seem to be any urgency to resolve this matter. Over the years I received such bad service from this company and I was really hoping that after I made my final payment I would not have to deal with them again. I have to say that I previously received excellent service from a Sumaya Dawood. Perhaps my matter can be handed over to her?