ZN
Zanele N

1 reviews | Active since May 2020

13 Aug 2024, 09:33

POOR SERVICE

This company instead of helping you, they stress you more. I started with my application in June 2024 with the consultant called Avuyile and Zizipho until now. When asking for assistance, you will get no response. I have sent so many e mail but no answer. I did a mistake when accepting their debit check and did it twice , I called to ask them to cancel the 2nd debicheck but up until now no one has attended to my request and my pay date is in a weeks time. I don't know whether they want to deduct double amount without my consent. THEIR SERVICE IS REALLY POOR. I'm thinking of changing to another debt review company who will give prompt response.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply13 Aug 2024, 09:40
Official
Dear Zanele N,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.