Poor service

Good day

I hereby initiating a complaint on Debt Buster. I am aggrieved by the service of the staff in Debt busters. I have done all due diligence and I have come out a looser. Mseki Mavimbela is the financial advisor who was processing my application, he contacted their legal services before he started with my application as I am applying as a single person, I am currently in a process of a divorce. He came back with the response that legal said I can apply as a single person and all the debts he will do the payment plan. I signed all the documents listing all the debts I have and submitted. Anele the negotiator phoned confirming all the debts and I also took credit life police to cover the debts, that was the first and the last time I communicated with Anele. I received a statement from Hyphen and I saw that the house and Telkom are not part of the debts that are paid by Hyphen, I sent an email enquiring about the two debts. Debt buster customer service came back stating that I was informed that the house is no longer part of the payment plan even the Telkom account. I sent customer service the emails showing that nowhere Debt Buster communicated this with me. Take note that I am still honouring my contract with the company but now my house is in arears and has been handed over to legal. Debt Buster customer service has closed the query as they saying Anele, Mseki and their supervisors, Sebastian and Themba are not giving feedback. I am going to be homeless at this point with my minor kids due to negligence of Debt Buster employees who only care about their commission on how many clients they have begged and after that they discard the customer like a piece of sheet or dirty under wear. When I was referred to this company I was told they are one of the best but NO NO NO NO NO, they care about the sales. You can see below my Standard bank is included, I don’t have an account with Edgars but there are payments for Edgars