1 reviews | Active since Mar 2014
Poor Management and service
<p>My account was debited with the incorrect amount on 25 April 2016, as I suspected that this would happen I prompted the consultant prior to the debit order requesting him/her to ensure the correct amount would be debited off my account, he confirmed that the correct amount would be debited however, this was not the case and the incorrect amount was debited. After numerous emails, calls and communication still no consultant was able to tell me when I would receive the refund from Debt Busters, their response took over 3 weeks and this threw me way out of my budged. Still to date 19 May 2016 (4 weeks after the debit order) there has been no communication or movement on WHEN the difference would be refunded back into my account. I am unable to reverse the debit order as this is a demand deposit that only the company may reverse. I am extreamly unsatisfied with the service I have been provided with from Debt Busters.</p>
Dear Rbaikie,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
After a thorough review of your case, I have managed to pinpoint the reasons leading to this error and found that an account was excluded thus reducing the required rehabilitation amount.Please take into account the reduced amount was only agreed upon after the initial debit order was processed on your account.We can however confirm your payment is set to be reduced for the next debit order.
We value your business and hope to retain you as a client.
Regards,
Debtbusters
Dear Rbaikie,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
After a thorough review of your case, I have managed to pinpoint the reasons leading to this error and found that an account was excluded thus reducing the required rehabilitation amount.Please take into account the reduced amount was only agreed upon after the initial debit order was processed on your account.We can however confirm your payment is set to be reduced for the next debit order.
We value your business and hope to retain you as a client.
Regards,
Debtbusters