FM
Fhuni Ma-King

1 reviews | Active since Aug 2021

10 Feb 2022, 11:02

POOR CUSTOMER SERVICE EVER

I called this company looking for assistance I was advised that I don't qualify so i didnt have a problem with that i accepted what the consultant told me ,Then she offers me another product which i told her that i am not interested now i am being bulled by the same company to sign the documents for the product that i have already decline .This company is having *********** consultant who think about them not the customers .Please cancel what ever you think i app**** and go back to the recording and listen to the conversation between me and the consultant i never agreed to anything .I send her and email she never responded as i saw her ending me the documents which i dont know why is she sending the documents .Please in future get you facts straight because you are going to lose the customers if you keep on doing whats best to the company not the customers .I really want this to be fixed asap and stop calling me and harrasing me the whole day

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply10 Feb 2022, 11:04
Official
 Dear Yvonne M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.