POOR CUSTOMER SERVICE

I am making various attempts to get hold of Xolani Zililo whom I believe is handling my matter. I sent Debtbusters an email at 21:13 on 9/4/20 but with the long weekend only expected them to work on it 13/4/20. I have used all the communication channels as given by Debtbusters every day since 13/4/20 and I have received no response from Xolani and his colleagues have advised me that they're unable to assist me as my matter had been allocated to Xolani. I'm so annoyed at the fact that all my methods of contact is unsuccessful and my concern I advised them about is a very serious matter. I urgently need Xolani Zililo or his manager to contact me regarding Ticket 862739