1 reviews | Active since Sept 2016
Poor customer service
i am actually having an issue with debtbusters, when they signed me in it was so quick within a week all my creditors have been informed and the court order was granted, but now i have settled all my unsecure debt and i am now left with the car installment, i am told i have to settle the car also, but on my profile the car is classified as secure debt..
i have asked one of their consultant by the name of Robert to explain to me the difference between secure debt and unsecure, he explained that secure can either be home or car as they can be repossessed if i dont pay, and he mentioned that i qualify for a clearance certificatem now he calls back and say i need to get a lawyer and approach high court to get a court order rescined, if they could help me with the 1st court order why cant they help me get out of this? it's clear they don't want me out...
For me this is unfair because i am now trapped in this, paying off my debts was suppose to make things easy nut instead they making it difficult to get out of this, where will i get money to pay lawyers if i cant get any credit anywhere? but its ok, i have leant my lesson!
Thank You Debtbusters...
Dear Soft_Touch,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear Soft_Touch,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters