NM
Nandipha M

1 reviews | Active since Mar 2026

31 Mar 2026, 16:11

Poor customer service

A query from December was resolved 3 months later. All I asked for was the remaining balance so that I can settle my debt and get a clearance letter. This has been emotionally draining and frustrating to say the least. I called and numerous emails to get assistance.

0
Replies (3)
DebtBusters SA
DebtBusters SA's reply01 Apr 2026, 08:07
Official
Dear Nandipha, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience was not up to the standard we strive to maintain. Your concerns are important to us, and we would like to look into this matter further. Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Kind regards, The DebtBusters Team
DebtBusters SA
DebtBusters SA's reply01 Apr 2026, 08:09
Official
Dear Nandipha,

Thank you for taking the time to share your feedback with us. We sincerely regret that your experience was not up to the standard we strive to maintain. Your concerns are important to us, and we would like to look into this matter further.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

Kind regards,
The DebtBusters Team
DebtBusters SA
DebtBusters SA's reply01 Apr 2026, 10:04
Official
Dear Nandipha,

Thank you for taking the time to share your feedback with us. We sincerely regret that your experience was not up to the standard we strive to maintain. Your concerns are important to us, and we would like to look into this matter further.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

Kind regards,
The DebtBusters Team