Poor conduct and service

The company stopped my payments to a creditor. This resulted in a judgement. I’ve written several emails to the company for more than a month, to date, no response as to why they stopped paying a creditor which resulted in a judgement. This is not acceptable. I tried many times to engage with the manager but every time I call, I’m told the manager is in a meeting and I’d receive a call, to date, no call. I’ve not been supp**** with reasons for their conduct or even been suggested on how this matter can be remedied. This conduct is not acceptable and I wish they could engage and sort this matter out, because that will regain trust.