KB
Katherine B
1 reviews | Active since May 2017
26 Mar 2024, 13:39
Poor communication
<div>When I first approached Debt Busters about going under debt review, the communication was practically constant. However, since then, getting feedback on issues has been impossible. It has taken ***** from Debt Busters more than a month to provide me with an answer to a very urgent query - which one of his colleagues ended up answering for me in under 20 minutes when I picked up the phone and called them. This is just one of the many hiccups I've experienced with Debt Busters. Getting feedback and answers once you've joined Debt Busters is like pulling teeth, and you're probably better off going with a different debt review company.</div>
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Replies (2)DebtBusters SA's replyOfficial
26 Mar 2024, 13:47Dear Katherine B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply26 Mar 2024, 13:47
Official
Dear Katherine B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
KB
Katherine B's updateReviewer Update
26 Mar 2024, 13:51Oh, you're quick to reply over here. How convenient.
KB
Katherine B's update26 Mar 2024, 13:51
Reviewer Update
Oh, you're quick to reply over here. How convenient.
