FV
Frans V
1 reviews | Active since Jun 2020
01 Aug 2023, 13:43
Poor communication and service
I am very dissapointed in the service i am getting from debt busters consultants and management. I have send email to Luvo Boya and Mkhothi several times now wth no reply from either of them, i also escalated the matter to a manager and have since no response from a manager. This is very unprofessional to treat your customers this way.
Helpful (0)
Replies (4)0
Replies (4)
DebtBusters SA's replyOfficial
01 Aug 2023, 14:28Dear frans
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
DebtBusters SA's reply01 Aug 2023, 14:28
Official
Dear frans
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
FV
Frans V's updateReviewer Update
22 Aug 2023, 08:21I am writing this again as i see debtbusters is just not learning to help their customers. I tried several times to get hold of Luvo and the last time he said he was on leave this time round no response from him after several attempts. Poor poor customer service but eager to rake your money at month end.
FV
Frans V's update22 Aug 2023, 08:21
Reviewer Update
I am writing this again as i see debtbusters is just not learning to help their customers. I tried several times to get hold of Luvo and the last time he said he was on leave this time round no response from him after several attempts. Poor poor customer service but eager to rake your money at month end.
DebtBusters SA's replyOfficial
22 Aug 2023, 08:37Hi Frans,
Thank you for your message.
It is noted that your matter is currently assigned to a consultant in our Client Services Team.
I have sent an urgent message to both Luvo and the consultant to investigate your query and you should receive a response within the next 24 hours.
Best regards,
DebtBusters.
DebtBusters SA's reply22 Aug 2023, 08:37
Official
Hi Frans,
Thank you for your message.
It is noted that your matter is currently assigned to a consultant in our Client Services Team.
I have sent an urgent message to both Luvo and the consultant to investigate your query and you should receive a response within the next 24 hours.
Best regards,
DebtBusters.
FV
Frans V's updateReviewer Update
24 Aug 2023, 13:53Hi, this is not working and Luvo is ignoring this period. I want to speak to a manager and do not want to deal with Luvo anymore. By all the bad ratings i have seen so far on Hellopeter, i am disgusted in reaching out for help with debtbusters. Creditors cancelling due to no payment and now i am sitting with a budget problem. How are you going fix this debtbuster problem as you do not even phone your clients and give geniune customer service.
FV
Frans V's update24 Aug 2023, 13:53
Reviewer Update
Hi, this is not working and Luvo is ignoring this period. I want to speak to a manager and do not want to deal with Luvo anymore. By all the bad ratings i have seen so far on Hellopeter, i am disgusted in reaching out for help with debtbusters. Creditors cancelling due to no payment and now i am sitting with a budget problem. How are you going fix this debtbuster problem as you do not even phone your clients and give geniune customer service.