JR
Jonathan R

1 reviews | Active since Mar 2013

27 Jul 2017, 20:17

Poor communication

<p>After seeing the Debtbuster ad on the TV and all the awards this company has received I have to report that the whole story of them helping you to be debt free in five years is a load of *******.I was considering asking them for help however after I saw how they deducted the agreed amount from my son account for one full year and almost nothing has been coming off of the monies owed to his creditors.</p> <p>So I need to ask the simple question is who has been becoming richer and who is slowly getting poorer.</p> <p>After getting evasive answers when this issue was raised and he was promised to look into it absolutely nobody ever came back to my son with an answer.</p> <p>Is the NCA aware of how these debt relief companies are merely a vehicle to make themselves richer and keep you in debt until the day you die.</p> <p>Maybe the Consumer Protection Act could help solve this ******* industry.</p>

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Replies (2)
DebtBusters SA
DebtBusters SA's reply28 Jul 2017, 08:39
Official

Dear Client name,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters

Best regards,

DebtBusters SA
DebtBusters SA's reply28 Jul 2017, 08:53
Official

Dear Client name,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters

Best regards,