SS
Shernay S

1 reviews | Active since Oct 2022

21 Oct 2022, 09:48

Poor communication

When I did my application they gave me a amount that I wil be paying monthly but when going on the web site it gave me a different amount that was R600 extra and there was no communication about amounts that's going to change had to phone into the call center for the reason for change in amounts

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply21 Oct 2022, 09:54
Official
Dear Shernay S

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters