SS
Stephan S
1 reviews | Active since May 2015
31 Aug 2022, 17:53
Poor commication and service
Good day. I have been with debt busters long time. I received an email today about my acc that is in arrears, but is is from 2018. Why now ?? Why did they not contact me that time. And i know for sure that i am not behind or missed a payment. 2018 is 3 years ago. Why suddenly today i an behind. When i log in at my debt busters account i see an amount that is different from hyphen pda. So why is the amount not the same. I have send many emails and dont get any reply, if i phone them, im usally on hold for more than 35min, like today. I phoned several times and got to an agent which told me that i should send an email. Which is useless.
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Replies (2)
DebtBusters SA's replyOfficial
31 Aug 2022, 19:13 Dear Stephan S
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Best regards,
DebtBusters SA's reply31 Aug 2022, 19:13
Official
Dear Stephan S
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Best regards,
SS
Stephan S's updateReviewer Update
02 Sept 2022, 17:42And still, no one called me for the last week. Ive been sending emails, not even one reply on the emails aswell.. if you phone them, then your on hold usually for more than 30min. Ive requested more than 5 callbacks..and still nothing. This is now starting to get utterly and extremely poor service.. dont know what is going on with debt busters. My account is messed up and nobody cares whats going on.
SS
Stephan S's update02 Sept 2022, 17:42
Reviewer Update
And still, no one called me for the last week. Ive been sending emails, not even one reply on the emails aswell.. if you phone them, then your on hold usually for more than 30min. Ive requested more than 5 callbacks..and still nothing. This is now starting to get utterly and extremely poor service.. dont know what is going on with debt busters. My account is messed up and nobody cares whats going on.