LM
Luke M
1 reviews | Active since May 2026
07 May 2026, 13:07
Poor Client Management
waiting more than a week to have someone contact be about my refund. I am having to call for an update and get told that Freddy or Blessing will return my call after their meetings end or at a specific time but no calls.
Helpful (0)
Replies (4)0
Replies (4)
DebtBusters SA's replyOfficial
07 May 2026, 15:49Dear Luke,
Thank you for your feedback. We sincerely apologise for the delay and the inconvenience you have experienced regarding your refund. Your concerns are important to us, and we would like to resolve this matter promptly.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team
DebtBusters SA's reply07 May 2026, 15:49
Official
Dear Luke,
Thank you for your feedback. We sincerely apologise for the delay and the inconvenience you have experienced regarding your refund. Your concerns are important to us, and we would like to resolve this matter promptly.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team
LM
Luke M's updateReviewer Update
08 May 2026, 13:31Called again for an update this morning, still no tangible answer. Constantly being told I will be called back once a "meeting" has ended. Still waiting on the specialist to call me. Still no sound of Freddy or Blessing.
LM
Luke M's update08 May 2026, 13:31
Reviewer Update
Called again for an update this morning, still no tangible answer. Constantly being told I will be called back once a "meeting" has ended. Still waiting on the specialist to call me. Still no sound of Freddy or Blessing.
LM
Luke M's updateReviewer Update
12 May 2026, 12:43Was called on Firday, by an escalation consultant., said they would get back to me with an update. Did not call Monday 11May, to give them the benefit of the doubt. No one called me since Friday about my REFUND.
WHY MUST I CALL FOR AN UPDATE!
WHY MUST I CALL FOR AN UPDATE!
LM
Luke M's update12 May 2026, 12:43
Reviewer Update
Was called on Firday, by an escalation consultant., said they would get back to me with an update. Did not call Monday 11May, to give them the benefit of the doubt. No one called me since Friday about my REFUND.
WHY MUST I CALL FOR AN UPDATE!
WHY MUST I CALL FOR AN UPDATE!
LM
Luke M's updateReviewer Update
19 May 2026, 12:35 TERRIBLE TERRIBLE TERRIBLE customer service.
I would like to kindly request an update regarding my refund. I have called multiple times without any resolution in sight.Each time I call, I am advised that the matter has been escalated internally and that I will receive a callback. However, I continuously have to follow up myself regarding previous calls and the status of the refund, as no callbacks have been received.Please can someone urgently revert back to me with a clear update, solution, or at the very least a definitive answer regarding this matter.Your assistance would be greatly appreciated.
I would like to kindly request an update regarding my refund. I have called multiple times without any resolution in sight.Each time I call, I am advised that the matter has been escalated internally and that I will receive a callback. However, I continuously have to follow up myself regarding previous calls and the status of the refund, as no callbacks have been received.Please can someone urgently revert back to me with a clear update, solution, or at the very least a definitive answer regarding this matter.Your assistance would be greatly appreciated.
LM
Luke M's update19 May 2026, 12:35
Reviewer Update
TERRIBLE TERRIBLE TERRIBLE customer service.
I would like to kindly request an update regarding my refund. I have called multiple times without any resolution in sight.Each time I call, I am advised that the matter has been escalated internally and that I will receive a callback. However, I continuously have to follow up myself regarding previous calls and the status of the refund, as no callbacks have been received.Please can someone urgently revert back to me with a clear update, solution, or at the very least a definitive answer regarding this matter.Your assistance would be greatly appreciated.
I would like to kindly request an update regarding my refund. I have called multiple times without any resolution in sight.Each time I call, I am advised that the matter has been escalated internally and that I will receive a callback. However, I continuously have to follow up myself regarding previous calls and the status of the refund, as no callbacks have been received.Please can someone urgently revert back to me with a clear update, solution, or at the very least a definitive answer regarding this matter.Your assistance would be greatly appreciated.