MW
Mandy W
1 reviews | Active since Aug 2019
08 Oct 2020, 10:48
POOR CLIENT EXPERIENCE!!!!!
I am SO frustrated!!! I need an issue resolved, and DebtBusters sends me an email suggesting that I login to the Smartcents website (Client Portal) to chat to consultant in order to resolve my query.
WELL, when you log on to the portal, its asks for a USER NAME and PASSWORD!!!! I cannot get access to the help/chat functionality without this????
I log a ticket, with 2 queries and the only response that I get, which is completely unhelpful is that I must use Google Chrome, which is the browser that I AM using!!!
Where exactly am I mean to get this information, or is there a registration step that you have failed to communicate, because I am getting more and more irritated and frustrated by the minute.
Helpful (0)
Replies (1)0
Replies (1)
DebtBusters SA's replyOfficial
08 Oct 2020, 11:11 Dear Mandy W
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply08 Oct 2020, 11:11
Official
Dear Mandy W
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters