POOR

Since I decided to sign up with DebtBusters Sa my experience has been poor beyond...

Very eager to get you to sign up, but absolutely no form of customer service nor any organization in this company after that.

1. When I signed up I specifically asked if my Company cards would be affected in this shift and on numerous times the financial assistant (Mildred Chingunduru) advised it wont be affected... Once the signup process was completed I instantly lost the ability to use my Company credit card, after numerous Emails, Calls I still had to follow up on my own for 4 WEEKS before this issue was resolved...

2. I was Advised to close my current bank account that was under debt counselling and did so directly afterwards, my account was "zerod'' with the wrong balance as there was still pending transactions, it has been 3 weeks since I sent through my statements and specified to PLEASE provide me any feedback so I can stay in the loop, STILL to this day no feedback has been communicated to me on this matter EVEN AFTER NUMEROUS MAILS. I had to settle the amount outstanding on my own and carry the LOSS in order for me to close the account...

3. My banking details was changed shortly after the process and sent my details to three separate mails, after THREE Debi check mandates was sent to my account I was still receiving calls DAILY to please update my details, although this was something that has been attended immediate on my own behalf still no feedback on my other matters

4. After call number dozen today I was eager to speak to any head of department in the company to please assist with the other matters, I was informed that every manager was in a meeting I was PROMISED I will receive a call during the day from someone , STILL WAITING...

There is no formality in this company. No order. You have to speak to 10 different people to attend one matter that never gets resolved...

I WILL BE TERMINATING my services with them as this is the most pathetic customer service I have ever received. Focused on making the sale and making sure they do everything in their power to have you pay your installment, NOTHING else happens.

PATHECTIC