KN
Kelebogile N

1 reviews | Active since Mar 2020

02 Nov 2022, 12:17

placed under debt counselling without me agreeing.

few month ago i app**** for debt counselling because of my financial stress, but realize i can still push my debts so it was rejected and form 17.2 was sent to me. only to find out that already i have been placed under assessment and i don't have credit rating anymore. have been battling to get my credit on track but no luck. i cant do anything.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply02 Nov 2022, 12:20
Official
Dear Kelebogile N

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,