BM
Boipelo M

1 reviews | Active since Mar 2019

21 Feb 2024, 13:11

Pillar to post regarding my refund

I am sent from pillar to post regarding my refund. No one is assisting me, all I get is "we will get back you". I have been calling and sending emails to Debtbusters and even contacted Hyphen, this just frustrating. I need my money NOW not tomorrow or next week NOW as I have waited far too long. Or I will look for other debt counsellor

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply21 Feb 2024, 13:19
Official
Dear Boipelo M,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.