IE
Ilse E

1 reviews | Active since Dec 2022

05 Apr 2023, 10:46

Phenetic service and NO Communication.

This company does not even deserve a 1 Star rating... Poor Service, Poor Feedback, Poor Poor Poor.... NO communication, sending emails, not responding. Don't be fooled by the "professionalism" these people advertise. Because of the incompetence of this company, I have been dumped in debt, and arrears. I will ensure the community gets to know who DEBT BUSTERS really are. You can phone and leave messages until the end of days, but NO feedback. After 5 Months of trying to resolve a query, Hans Kartik Sookoyee even sent a email to a Intern saying the following: Kindly assist with the below complaint before it becomes a Hello Peter complaint.

So I guess this is nothing new to DEBT BUSTERS.

I will not leave this matter unattended to.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply05 Apr 2023, 11:12
Official
Dear Ilse E, 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters. 

IE
Ilse E's update05 Apr 2023, 11:19
Reviewer Update
I highly doubt that I will get a call... Honestly speaking, this query has been escalated to Several Managers, and still no response. Taking into consideration that this has been dragging on for 5 Months now. AMAZING how Debt Busters can respond so quickly on Hello Peter, but when trying to get hold of Debt Busters through email and calls it's like talking to the dead.
I will not be fooled by your response, probably because it's a public complaint you are trying to convince the readers that DB is not that bad. If I could I would have attached all the hundreds of emails to DEBT BUSTERS with NO FEEDBACK!!! NICE TRY THOUGH!!!!