Payment not allocated

I have been paying my fees every month for the past year. in October of 2021 I made short payment towards my Debtbusters payment, in November I made a call to Debtbusters to pay my short fall and my monthly payment. I was instructed to pay my creditors direct. Once I started calling my creditors to ask how much is my shortfall payment I was advised that I dont only owe my shortfall payment but I have also skipped one month. I have spoken to Debtbusters regarding this. Today is 18 January 2022 they have not allocated my payment to my creditors and been told that it is my responsibility to pay the arrears. My vehicle finance has issued a letter stating that if I dont settle the amount the contract will be terminated.

Each time I send a email to Debtbusters consultants to assist me with the matter and to even call me they do not reply. Each time I call the call center a new consultant will answer and not do anything to assist me.

When I view my Debtbusters statement or payment history it shows I have never skipped a payment. I have spoken to 3 other consultants which they acknowledge on there system no payments have been skipped.

I really thought that going through with debt counseling would be the best solution to starting a clean slate instead I have been undermined and treated like I am nothing in the eyes of Debtbusters.

The day I was contacted by Debtbusters they made me feel that there is a 2nd chance but now they make me feel like I am in a bigger hole then when I started.