SA
Shannon A

1 reviews | Active since Mar 2014

30 Jun 2016, 06:34

Paying every month yet account is being debited by bank

<p>Paying every month yet account is being debited by bank.</p> <p> </p> <p>what is the point of paying you people every month yet the bank debits my account twice.</p> <p> </p> <p>being on debt review is suppose to protect me from this.</p> <p> </p> <p>i have informed debt busters about this yet no one has gotten back to me.</p> <p> </p> <p>been 5 days and no one contacts me yet i get a reminder to make my monthly payment.</p> <p> </p> <p>total of R3 300 was taken by the bank via debit. i want my money back</p>

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Replies (2)
DebtBusters SA
DebtBusters SA's reply30 Jun 2016, 08:09
Official

Hello shan10,

On behalf of everyone at Debtbusters, I would like to apologize for the trouble you had experienced with us recently.

We can confirm you have since been contacted by our Quality Manager to alleviate your concern who will be investigating and looking to resolve your query.

Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.

Regards
DebtBusters

SA
Shannon A's update19 Jul 2016, 04:28
Reviewer Update

It's the 19th of July and still nothing is resolved. A second bank has contacted me and advised they have not received any payment from you guys since May. Please resolve and refund me my money.