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Fay B

1 reviews | Active since Aug 2016

28 Apr 2023, 11:25

Pay less, but double the instalment

I recently called Debt Busters to assist me with my debt review process, the agent I spoke to said they could save me some money and that my instalments would be a lot less each month, I agreed and asked for the paperwork to be sent through. When I received the paper work, i realized I would be paying almost doublw of what I am paying now. the agent said to me, sorry this is what the system is generating and he cannot do anything about it.

I just could not understand how on debt review, I will be paying double my instalment amounts each month, I just not understand it

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Replies (1)
DebtBusters SA
DebtBusters SA's reply28 Apr 2023, 11:39
Official
Dear Fay B

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters