Pathetic Service Received

I am writing to formally lodge a complaint regarding the handling of my account since entering the debt review process with DebtBusters. From the outset, I have made every effort to comply fully with the agreement. I updated my banking details promptly when requested and have consistently followed all instructions provided. Despite this, it is evident that my updated details were not processed timeously by your finance department, which has resulted in ongoing administrative errors on your side. As a direct consequence, I began receiving notifications indicating that my April debit order had not been honoured. This is both incorrect and unacceptable. I made several calls and sent multiple emails to ensure my details were updated and that the debit order could be successfully processed. In addition, I approved a new DebiCheck mandate. Despite all of these actions, no debit order was processed. Given the urgency and my concern about maintaining a clean payment record, I proactively contacted the original consultant who assisted me. I was then advised to make an EFT payment, which I duly completed before the end of April 2026. Proof of payment was also submitted. It is therefore extremely concerning and frustrating that I have once again received communication stating that my April instalment remains unpaid. This is not only incorrect, but it also reflects poorly on me as a client when, in reality, I have honoured my obligations in full. Furthermore, I note that an attempted debit order was processed today, which was returned due to insufficient funds. This is expected, as I had already made the required payment via EFT, as instructed. This duplicate processing further reinforces the lack of proper account management. I am deeply dissatisfied that internal failures within DebtBusters are now negatively affecting my payment status, particularly at such an early stage of our relationship. I require the following to be addressed immediately:

Confirmation that my April 2026 payment has been correctly received and allocated Immediate correction of my payment status to reflect that I am fully up to date Assurance that my banking details are now correctly updated to prevent further issues Confirmation that no negative record or reporting has been or will be made against my name due to this error

If this matter is not resolved urgently, I will have no choice but to escalate it through the appropriate channels until it is fully rectified. I trust this will receive the immediate attention it requires.