Pathetic service

I have made numerous phone calls to Debt busters and sent numerous emails, still waiting for responses to emails sent 2 months back, apart from my recent emails. I requested settlements on my remaining accounts to which I received no response, I had to contact Wesbank myself to get a settlement on my vehicle, I could not get a settlement on my remaining account as the emails stated it was an FNB Edgars Personal loan, however my statement suggested that it was a ln Absa credit card to which I was owing 2k but I was debited on my final payment 3610. I sent an email for all paid up letters, some time back, to which I onky got a few, the balance I had to seek myself. I require them to submit all paid up letters to the credit bureau and remove me from debt review, however I get no assistance from them.