Pathetic Service - DebtBusters

The WORST SERVICE received from DebtBusters since becoming a client of theirs in January 2023... Without fail I have paid my debietorder for the 3,5 years. Not 1 payment skipped. Only to suddenly receive communication from lawyers that an account that was part of the agreement, was handed over to them due to non-payment for the last 11 months! This information I received end-November 2025. I visited their offices in Pinelands, Cape Town and logged my query in person. I was informed that somehow account nr's have changed and that payments was allocated to the wrong account. A couple of day's later I received a call from Zara that the error has been sorted out and I only had to pay R6-41 to settle this account in full. That amount was deducted as part of my payment end of February 2026. I kept on receiving correspondence from the banks lawyers informing me that the account is still overdue and a payment arrangement needed to be made. This harrasment has been going on since then at the tone of 4 to 5 calls and emails daily. Sending email correspondence to DebtBusters achieves nothing, as you only receive a generic response of 15day turnaround time on queries. I visited DebtBusters again in person on 30 March 2026 to resolve this issue. Only to find out that a mistake has been made by DebtBusters as they removed my account from their payment cycle by mistake. I met with Siposethu in person, as well as with Amanda, her team leader / Supervisor. The error was confirmed by Amanda and a commitment was made that I will receive a phone call by 15:00 the same day! Lo-and-behold, no phonecall received. Only received an excuse that the banks were closed when she tried contacting them about my query. 1 week later I sent an email to Amanda regarding feedback on my query. Up until today I have received NO FEEDBACK from her regarding this matter. Today 13 April 2026 I contacted DebtBusters again regarding feedback on my query. I requested to speak to a senior manager that would be able to assist me in resolving thus query. I was put on hold for a total of 40 minutes and still have not spoken to a senior manager that will be able to resolve my query. After 40min I got transferred to Siphosethu that was working from home. She informed me that her manager "Hilke" will call me at 16:15 to assist me. She also mentioned that she will call me at 16:20 to follow up whether "Hilke" has called me. I waited for 16:15 expecting a call from "Hilke" - NO CALL RECEIVED. I waited for 16:20 for the follow-up confirmation call - NO CALL RECEIVED. The current level of service I am receiving from DebtBusters is utterly shocking and poor to say the least. It has been 4 months since I visited their offices regarding my query, which turned out to be a mistake on their part, and still it has not been addressed. I will never ever promote DebtBusters to anyone in the future. After 3,5 years.....and this is the service you receive.......SHOCKING...to say the least.